Your Dedicated Partner in Customer and Technical Support for Audio Plugin and Hardware Companies
At Syntra Audio, we specialize in providing fast, knowledgeable, and brand-aligned customer service for pro audio companies. Our mission is to support your end-users while your internal teams focus on product innovation and development.
Schedule Discovery CallWhether you're a boutique plugin developer, hardware manufacturer, or a growing brand in the pro audio industry, our white-labeled support model ensures seamless, high-quality interactions with your customers—fully aligned with your brand voice and workflows.
We work directly in your preferred helpdesk system and integrate seamlessly into your existing processes.
Zendesk, Groove, or any other helpdesk platform
Optional real-time support for urgent issues
Phone support for high-priority cases
Email, chat, phone, and social media support
We don't just resolve tickets—we help you understand your customers and improve your products.
Detailed analytics on support metrics, response times, and customer satisfaction
Proactive identification of recurring issues and emerging customer needs
Customer feedback compilation to inform your development and product teams
Actionable suggestions to reduce support volume and improve user experience
Pro Audio Support Veteran
Our support team is led by Ashley Smith, a pro audio support veteran with over 20 years of experience. Ashley's deep knowledge of DAWs, plugin architecture, hardware integration, and licensing systems ensures that your customers receive friendly, accurate, and timely support.
Our team has hands-on experience supporting industry-leading audio brands, including:
We bring this depth of knowledge and domain expertise to every client engagement—ensuring your customers get exceptional support from people who truly understand the tools they use.
We've helped plugin and hardware companies achieve measurable improvements:
Reduction in crash reports by identifying and resolving compatibility issues prior to release
Cut setup-related support tickets by producing onboarding guides and tutorials
Accelerated ticket resolution by implementing a rich, searchable knowledge base
We'll work with you to tailor a plan that aligns with your development workflows, product roadmap, and customer experience goals. Let's talk.
Schedule Discovery CallWhen you choose Syntra Audio, you're not just outsourcing customer support. You're partnering with a team that understands the unique challenges of the pro audio industry and is committed to protecting and enhancing your brand reputation with every customer interaction.
Our team doesn't just read scripts—we understand plugin architectures, DAW compatibility, hardware integration, and the nuances that make audio products unique. Your customers get answers from people who truly know the technology.
We become an invisible extension of your team. White-labeled support means your customers never know they're speaking with a third party—just knowledgeable, friendly representatives of your brand.
Whether you're a boutique developer with 100 customers or a growing company with thousands, our service scales with your needs. From basic email support to comprehensive multi-channel customer experience management.
Your customer data, product roadmaps, and business intelligence remain strictly confidential. We operate under comprehensive NDAs and implement enterprise-grade security protocols.
Regular reporting goes beyond ticket counts. We provide actionable insights about product pain points, feature requests, and emerging issues that help inform your development priorities.
Most queries resolved within 4 hours during business hours. Critical issues get immediate attention. We understand that downtime costs your customers money—and impacts your reputation.
We're so confident in our ability to enhance your customer experience that we offer a full 30-day trial period. If you're not completely satisfied with the quality of support and the impact on your customer satisfaction metrics, we'll refund your first month—no questions asked.
Ready to transform your customer support experience?
Let Syntra Audio be the extension of your team that keeps your users happy and your developers focused on innovation. Schedule Discovery Call